ORDERS
Q: How can I place an Order?
Select your products from the www.weststyle.pk website and click Add to Cart
Once you have added all your desired items to your Shopping Cart, follow these instructions:
Click on the ‘Shopping Bag’ button and proceed to checkout.
Select address and click Next
Select payment method
Proceed to checkout
Check your email for a Sales Order Summary
Q: How do I search for an item on the website?
Click on the search icon on the top left of the website.
Enter the item code you are looking for and press Enter on your keyboard.
Q: Can I reserve my Order online?
Yes, you can reserve your Order online on our Instagram as @weststyle.pk
Q: Can I modify an Order after placing it?
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.
SHIPPING
Q: What is the delivery time for my Order?
We have a delivery time of 3-5 working days
Q: What should I do if I have missed my delivery?
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled.
Q: What manner of shipping do you use?
Our packages are delivered over land by leading third party courier companies.
Q: Can I modify an Order after placing it?
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.
RETURN & EXCHANGE
Q: What should I do if I have received a defected / wrong product or quantity?
You can also contact our Customer Service center by emailing us images of defected/wrong product at weststylequeries@gmail.com or calling us at 0331-0255409 within 72 hours of delivery.
Q: How can I exchange my Order?
Products can be exchanged within 10 days of delivery. You can contact us through our email support@shopfilly.com or call us at 0331-0255409, to request an exchange